Journal of Education Reform and Innovation

Online English class breaks through time and space constraints, provides a personalized learning experience, and has the typical characteristics of convenience, flexibility, and efficiency. Despite its advantages, the problems Chinese students face in online English learning hinder the smooth operation of online teaching. This study examines Chinese students' issues and difficulties in online English education during the pandemic. This research uses descriptive qualitative methods, interviewing 19 undergraduates and making teaching observations from 108 students. Based on the comments of online teachers and the results of online interviews with students, we found that a good teaching and learning experience in online classes could be affected by many factors other than teaching methods, such as the lack of visual feedback and technological help, network stability, private study space, self-discipline are mostly frequently reported. From the feedback from students in light of the author's teaching, this paper shows that inadequate internet facilities and ineffective visual classroom supervision have a crucial impact on the quality of online education. By analyzing students' responses from online surveys, this paper offers implications for teaching colleagues and university administrations who want to support improving the quality of online teaching and learning and gives an overall insight for the Ministry of Higher Education to overcome the common difficulties students face.

Keywords: Problems and difficulties; Online English class; Chinese students

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